Payment Policy

Secure Payment Options: Zafi Gems & Jewellery Pte Ltd is committed to providing a safe, secure, and transparent payment experience. We offer the following payment options:

Secure Credit and Debit Card Payments via Stripe or PayPal

• Zafi Gems & Jewellery Pte Ltd accepts major credit and debit cards through Stripe or PayPal
• Stripe and PayPal transactions are encrypted and require minimal personal information.
• Customers can link their cards to Stripe or PayPal for seamless checkout.

Credit Card via MAYBANK (Our Merchant Bank)

• Our bank payment system supports all major Credit Card
• Note: American customers using ‘Maybank Check-Out’ may need to inform their bank to avoid payment blocks.

Western Union:

• Payment must be completed within seven days.
• Provide the unique Money Transaction Number (MTN #) via email.
• Payments accepted in USD or SGD (contact us for SGD exchange rate).
• Transfer fees should not be deducted from the payment.

Bank Wire Transfer – SWIFT International Transfer:

• Payment completion within seven days is required.
• Email the bank transfer reference code upon initiating payment.
• Payments accepted in USD or SGD (contact us for SGD exchange rate).
• Transfer fees should not be deducted from the payment.

Financial Safety and Security Measures. Zafi Gems prioritizes the safety of your transactions:

• Rigorous order verification processes to prevent fraudulent transactions.
• No collection or storage of credit card, debit card, or billing information.

Checkout Process: Follow these steps for a secure checkout:

• View Your Shopping Cart.
• Select Your Shipping Method & Click “Continue Checkout.”
• Enter Your Shipping Address & Choose Your Payment Option. Click “Pay Now.”
• Enter Your Billing Info & Click ‘Confirm’ When Prompted.

Troubleshooting Declined Payments: If your payment is declined, follow these steps:

• Confirm card details, billing address, and telephone number.
• Contact your bank to address potential issues with withdrawal or purchase limits.

Order Confirmation and Additional Information: Upon completing your order:

• Receive on-screen and email confirmation.
• Access your customer account using provided log-in details for order history and tracking information.

Currency and Exchange Rates:

• Payments are in USD; selecting a different currency may result in varying
• exchange rates applied by PayPal or your bank.
• Zafi Gems & Jewellery Pte Ltd charges the total amount shown in USD; additional bank fees may apply.

Contact Us: For payment assistance or alternative options, please contact us at info@zafigem.com

Thank you for choosing Zafi for your secure online transactions.